Your support is vital to every aspect of our work. That’s why we’re committed to openness and transparency.
We know it’s important to you that your generous donation is spent wisely with maximum impact on the lives of people affected by poverty and injustice.
It’s important to us too. We ensure that all our activities are measurable, accountable and realistic.
Our donors' charter
When you make a gift to Oxfam, we make this commitment to you:
✔ As a charity seeking donations from the public we Oxfam Ireland aim to comply with the Statement of Guiding Principles for Fundraising.
✔ Our pledge is to treat all our donors with respect, honesty and openness.
✔ We commit to being accountable and transparent so that donors and prospective donors can have full confidence in Oxfam Ireland.
✔ We promise we will effectively apply your gifts to us for their intended purposes.
✔ We commit that you, our donors and prospective donors will:
✔ Be informed of the organisation’s mission, and of the way the organisation intends to use donated resources.
✔ Be informed of the identity of those serving on the organisation’s governing board, and that the board will exercise prudent judgement in its stewardship responsibilities.
✔ Have access to the organisation’s most recent financial statements.
✔ Be assured your gifts will be used for the purposes for which they were given.
✔ Receive appropriate acknowledgement and recognition.
✔ Be assured that information about your donation is handled with respect and with confidentiality to the extent provided by law.
✔ Expect that all relationships with individuals representing the charity will be dealt with professionally.
✔ Be informed whether those seeking donations are volunteers, employees of the organisation or hired third party agents.
✔ Have easily available the agreed procedures for making and responding to complaints.
✔ Have the opportunity for any names to be deleted from mailing lists and to be informed if the organisation intends to share the mailing lists with third parties.
✔ Receive prompt, truthful and forthright answers to questions you might have of the organisation.
It is vitally important to us that we are accountable to our staff, volunteers, supporters, donors, suppliers and host governments. The documents below will help you understand how your donations are spent:
Our Public Compliance Statement
Oxfam Ireland is committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard. We listen and respond to the views of the general public and our supporters so that we can continue to improve. Oxfam Ireland welcomes both positive and negative feedback. Therefore we aim to ensure that:
- it is as easy as possible to make a complaint;
- we treat as a complaint any clear expression of dissatisfaction with our operations which calls for a response;
- we treat it seriously whether it is made by telephone, letter, fax, email or in person;
- we deal with it quickly and politely;
- we respond accordingly – for example, with an explanation, or an apology where we have got things wrong, and information on any action taken etc;
- we learn from complaints, use them to improve, and monitor them at our Board.
What to do if you have a complaint
If you do have a complaint about any aspect of our work, you can contact the Chief Executive in writing or by telephone.
In the first instance, your complaint will be dealt with by our Chief Executive or Director of Fundraising with sufficient seniority to address the complaint. Please give us as much information as possible and let us know how you would like us to respond to you, providing relevant contact details.
The Chief Executive or Director of Fundraising
2nd Floor Portview House
4 Tel: 00353 (0) 1 672 7662
We are open 5 days a week from 9.00am to 5.15pm each day.
What happens next?
If you complain in person or over the phone, we will try to resolve the issue there and then. Similarly, if you complain by email or in writing we will always acknowledge your complaint within 7 working days, and do everything we can to resolve it within 21 working days. If this is not possible, we will explain why and provide a new deadline.
What if the complaint is not resolved?
If you are not happy with our response, you may get in touch again by writing to the Oxfam Ireland’s Chairperson. The Chairperson will ensure that your appeal is considered at Council level and will respond within two weeks of this consideration by Council members. This complaints procedure does not apply to Oxfam Ireland’s staff or agents. Oxfam Ireland is deeply committed to its donors and remains dedicated to treating our friends and supporters with the highest level of care and respect.